Terms & Conditions
HomesbyNova — Terms & Conditions
Last updated: 16/06/2023
Welcome to HomesbyNova.
We want every experience with HomesbyNova to feel considered, straightforward and enjoyable, from discovering your furniture to receiving the finishing touches in your home.
These Terms & Conditions explain how we work, what you can expect when purchasing our products or services, and the responsibilities we share throughout the process.
Please read them before placing an order or booking a furnishing service.
1. About HomesbyNova
HomesbyNova is a UK-based luxury furnishing brand offering furniture, bespoke mirrors, personalised furnishing design and coordinated delivery and installation services.
HomesbyNova is the trading name of:
Legal business name: NOVA HOMES LTD
Business address: Homes By Nova
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: services@Homesbynova.co.uk
Company registration number: 13772234
Throughout these terms, "HomesbyNova", "we", "us" and "our" refer to the business identified above.
"You" and "your" refer to the customer purchasing our goods or services.
These terms apply to purchases made through our website and to other orders where these terms are expressly incorporated into the agreement.
2. Our Products & Services
At HomesbyNova, we offer a carefully selected range of furniture and personalised furnishing experiences.
Our offerings may include:
Luxury furniture and statement pieces
Bespoke mirrors
Room furnishing and design consultations
Multi-room furnishing packages
Furniture sourcing and purchasing coordination
Agreed delivery, installation and styling services
Digital gift cards
Each product or service has its own description explaining what is included.
For furnishing packages, the exact items, quantities, agreed finishes and services included in your purchase are those specified on the product page and confirmed in your order.
Additional furniture, accessories and services are not included unless expressly stated.
3. Placing an Order
When you place an order through our website, you are requesting to purchase the selected goods or services.
After checkout, you will receive an order acknowledgement at the email address provided.
We accept your order when we confirm its acceptance or the relevant booking or fulfilment arrangements.
If we are unable to accept an order because of availability, a material pricing error, delivery restrictions or another legitimate reason, we will contact you and arrange a prompt refund of any payment taken for the unaccepted order.
Please review your order details carefully before payment, including the product, size, finish, delivery address and selected optional extras.
If you notice an error after ordering, contact us as soon as possible at services@Homesbynova.co.uk.
4. Prices & Payments
All prices are displayed in pounds sterling (GBP).
Prices shown to consumers include applicable taxes. Any mandatory delivery or service charges will be disclosed before you confirm your purchase.
Optional enhancements, additional furniture or upgraded services are charged only when you actively select and agree to them.
The total payable amount is displayed before checkout.
We accept payments through the payment methods made available on our secure Shopify checkout.
Unless a separate written payment arrangement has been agreed, payment is required at checkout.
For individually quoted projects, any payment stages, deposits and outstanding balances will be set out in the written project agreement before you commit.
We do not change an agreed order price without your express agreement.
5. Furnishing Design Services
HomesbyNova offers personalised design and furnishing services intended to help clients create beautiful, considered spaces.
Our design packages may include consultations, moodboards, indicative furniture layouts, material recommendations, sourcing guidance and revisions.
The exact deliverables depend on the service purchased.
Consultations
Consultations may be conducted online or in person, depending on your selected package and our confirmed service availability.
In-home consultations are available only within eligible locations.
Any additional visit or travel charge will be disclosed before booking and payment.
Project Information
To provide an accurate furnishing design, we may ask you to share photographs, measurements, property information, inspiration images and details of your preferences.
Please provide information that is accurate to the best of your knowledge.
Where exact measurements or access conditions are important, we may need to verify them before confirming the proposed furniture or installation arrangements.
Our furnishing layouts are indicative design plans and are not architectural, structural or technical drawings.
Design Timescales
The expected delivery period for your design will be communicated before purchase or confirmed as part of your booking.
Where the agreed timeframe depends on receiving measurements, photographs or design feedback, we will explain when that timeframe begins.
Our services will be carried out with reasonable care and skill in accordance with your statutory rights.
Revisions
Each package includes the number of design revisions stated in its description.
Additional revisions or changes beyond the agreed scope may require a further quotation, which you can accept or decline.
6. Furniture & Furnishing Packages
Our furnishing packages bring together selected furniture pieces and, where specified, personalised design, sourcing, delivery and installation services.
For clarity, our package range may include:
The Room Vision
A one-room furnishing design service. Physical furniture is not included.
The Furnishing Blueprint
A two-room furnishing design service. Physical furniture is not included.
The Signature Statement
A statement furniture package with the item and associated services specified on its product page.
The Signature Room Essentials
A coordinated furnishing package featuring a selected sofa and coffee table, together with the agreed design and installation services.
The Residence Foundations
A five-piece furniture collection featuring one sofa, one coffee table, one accent chair, one upholstered bed frame and one chest of drawers, together with the agreed two-room furnishing services.
Each package is supplied according to its confirmed product specifications.
Decorative accessories, mattresses, mirrors, lighting, curtains and other items shown in styled photography are not included unless expressly listed.
7. Product Information & Availability
We aim to provide clear and accurate information about the furniture and products available through HomesbyNova.
Product pages should describe the relevant dimensions, materials, finishes, quantities, available configurations and estimated delivery arrangements.
Please review these details carefully before ordering.
We may use styled photography to illustrate how furniture can look within a room. Additional accessories or furnishings appearing in these images are not necessarily included.
Actual furniture supplied must correspond to its agreed product description and specifications.
Where a product or selected finish becomes unavailable, we will contact you before making any substitution.
We will not replace an agreed item with a different product without your approval.
If we cannot fulfil the agreed order, your statutory rights and appropriate refund or cancellation options will apply.
8. Bespoke & Customised Furniture
HomesbyNova may offer bespoke mirrors and other individually specified furniture.
Where a product is genuinely made to your individual specifications or clearly personalised, different statutory cancellation rules may apply.
We will identify any applicable cancellation exception before you place the order.
Selecting an ordinary size, fabric or finish from a standard product range does not automatically make an item legally bespoke or remove your right to cancel.
Once you have approved a genuinely bespoke specification, changes may be limited by the manufacturing stage.
Any proposed additional cost will be explained and agreed before proceeding.
Nothing in this section affects your legal rights where goods are faulty, incorrectly described or otherwise fail to meet applicable consumer standards.
9. Delivery
HomesbyNova delivers to eligible UK locations.
Delivery availability, charges and estimated timescales depend on the products ordered, your location and the agreed fulfilment arrangements.
The relevant delivery information will be provided before you purchase.
Some furniture may have longer lead times because of supplier production, sourcing or specialist delivery requirements.
Where an extended delivery period has been agreed, that period will form part of your order.
We will contact you if we become aware of a material delay and explain the available options.
If no different delivery period has been agreed, the statutory delivery requirements apply.
Goods generally remain at our risk until received by you or a person you have identified to take delivery, subject to the applicable legal exceptions.
For further details, please see our Delivery & Installation Policy.
10. White-Glove Delivery & Installation
Where included in your purchase, our installation service may cover agreed furniture assembly, unpacking, positioning and final styling.
The exact service will be specified in your order.
Wall mounting, structural alterations, electrical installation, plumbing and specialist building works are not included unless expressly agreed.
Property Access
Please tell us about any delivery or installation restrictions, including narrow access routes, stairs, lifts, parking restrictions or other circumstances that could affect safe delivery.
We may request measurements or photographs before arranging delivery.
If a delivery cannot reasonably be completed because of access information that was not disclosed, we will discuss the available options and any reasonable, previously disclosed and applicable additional costs before arranging a further visit.
We will not charge you for correcting a delivery failure caused by our own breach of contract.
Our installation partners must be able to carry out their work safely.
11. Cancellations & Changing Your Mind
We understand that plans can change.
Your cancellation rights depend on the type of product or service purchased and the circumstances of your order.
Standard Furniture & Physical Goods
For most eligible goods purchased online, you have a statutory right to cancel within 14 days after receiving the goods.
Where goods covered by an order arrive in separate deliveries, the applicable cancellation period may run from receipt of the last item.
To cancel, contact us within the relevant period using the email address below.
You generally have a further 14 days after notifying us of cancellation to return the goods, where a return is required.
If you exercise your statutory right to cancel, we will refund payments as required by law, including the applicable standard outbound delivery charge.
Refund timing, permitted deductions for handling beyond what is necessary to inspect goods, and return-cost responsibilities are governed by the applicable regulations.
Return Collection Costs
Large furniture often requires specialist collection rather than ordinary postal return.
Where you are responsible for change-of-mind return costs, we will disclose the applicable cost or required estimate before purchase.
We will provide return or collection instructions when you contact us.
Design Services
For most design services purchased online, the statutory cancellation period is 14 days from the date the contract is made.
If you expressly request that design work begins within this period, you may be required to pay a proportionate amount for services already provided when you cancel, provided the legal requirements have been met.
Where a service has been fully completed within the cancellation period following the required express consent and acknowledgement, the statutory cancellation right may be lost in accordance with the law.
We do not automatically treat a booked consultation or paid design package as non-refundable.
Bespoke Products
The statutory change-of-mind cancellation exception may apply to goods genuinely made to your specifications or clearly personalised, where legally permitted.
Such exceptions do not remove your rights in relation to faulty or incorrectly described products.
Combined Furniture & Design Packages
Where a package includes both physical furniture and services, the applicable cancellation rights will be assessed according to the nature of the agreement and the legal requirements governing its elements.
These terms do not remove rights provided by consumer law.
Full cancellation and return instructions will be provided in our Returns, Refunds & Cancellations Policy.
12. Damaged, Faulty or Incorrect Products
We take product quality and customer care seriously.
If an item arrives damaged, appears faulty or is not what you ordered, please contact us at:
services@Homesbynova.co.uk
Include your order number, a description of the issue and photographs where reasonably available.
We encourage you to report visible delivery damage promptly so that we can investigate and arrange a suitable resolution. This does not reduce your statutory rights or impose a shortened deadline for reporting faults.
Where a product does not meet the standards required by the Consumer Rights Act 2015, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances.
We will handle such concerns in accordance with applicable consumer law.
13. Appointments & Changes to Services
If you need to reschedule a consultation, please contact us as early as reasonably possible.
We will work with you to identify a suitable alternative date, subject to availability.
Any separately chargeable appointment changes must have been clearly disclosed and agreed in advance and must be fair and lawful.
If HomesbyNova needs to rearrange an appointment, we will contact you and offer a suitable alternative or the appropriate remedy under your contract and statutory rights.
14. Design Materials & Intellectual Property
Our website content, brand materials and original design presentations may be protected by intellectual property rights.
Once a customer has paid for their agreed design service, they may use the delivered design recommendations for the personal furnishing project for which those materials were prepared.
This does not transfer ownership of third-party photographs, product designs, trademarks or other protected materials.
Please do not reproduce or commercially resell our original design presentations without permission.
We will not publish photographs of your private home or present your project as a portfolio example without obtaining the appropriate permission.
15. Gift Cards
HomesbyNova may offer digital gift cards through our Shopify store.
Gift cards can be redeemed towards eligible purchases according to their stated terms and the available checkout functionality.
Gift card denominations, redemption conditions, expiry arrangements, where applicable, and statutory rights will be explained on our Gift Card page.
Gift cards are not automatically redeemable against bespoke invoices or services paid outside our supported checkout unless we have expressly agreed to accept them.
16. Privacy & Personal Information
To process orders and provide our services, we may need information such as your name, contact details, delivery address, room measurements, property photographs and furnishing preferences.
We use this information in accordance with our Privacy Policy and applicable data protection law.
We may share relevant information with service providers where necessary to fulfil your order or deliver the agreed services.
For more information, please refer to our Privacy Policy.
17. Our Responsibilities
HomesbyNova is committed to providing products that meet the applicable legal standards and services carried out with reasonable care and skill.
Nothing in these Terms & Conditions excludes or restricts your statutory consumer rights.
Nothing excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, or for fraud.
If we fail to comply with our obligations, we are responsible for loss or damage that is a foreseeable result of that failure, subject to applicable law.
Where events outside our reasonable control affect performance, we will explain the situation and take reasonable steps to minimise disruption.
Your legal rights concerning delayed or unfulfilled orders remain unaffected.
18. Complaints & Customer Support
We want customers to feel comfortable contacting us if something has not gone as expected.
If you have a concern about an order, design service, delivery or installation, please email:
services@Homesbynova.co.uk
Include your name, order number if applicable, and details of the issue.
We will review your concern and work towards a fair resolution in accordance with your contract and applicable consumer rights.
19. Changes to These Terms
We may update these terms to reflect changes to our services, business operations or legal requirements.
The version applicable to your order will generally be the version in force when your contract was made, together with any separately agreed written terms.
Changes made to our website will not retrospectively remove rights or alter an existing agreement without a lawful basis.
20. Applicable Law
These terms are subject to applicable UK law and mandatory consumer protections.
Any governing-law or jurisdiction arrangements will not deprive consumers of rights or protections they cannot legally be required to give up.
If a disagreement arises, we encourage you to contact us first so that we can try to resolve the matter.
21. Contact HomesbyNova
For questions about these Terms & Conditions, orders, furnishing services or customer support, contact:
HomesbyNova
Email: services@Homesbynova.co.uk
Business correspondence address: 13772234
Legal business name: NOVA HOMES LTD
Cancellation Form
You may use this form to notify us of your decision to cancel an eligible contract, although you are not required to use this particular form.
To: HomesbyNova — services@Homesbynova.co.uk
I hereby give notice that I wish to cancel my contract for the following goods or services:
Order number:
Description of goods or services:
Date ordered:
Date received (if applicable):
Customer name:
Customer address:
Date:
Signature (only if submitting on paper):
Please send your cancellation notice to the contact details above. Your statutory cancellation rights apply whether or not you use this form.