HomesbyNova — Delivery & Installation Policy

Last updated: 18 August 2026

Considered craftsmanship. Worth the anticipation.

At HomesbyNova, we believe exceptional furniture begins long before it reaches your home.

From carefully selected materials to skilled craftsmanship and thoughtful finishing details, every stage of our furnishing process is designed with quality, individuality and longevity in mind.

Some pieces are readily available for delivery, while others are specially manufactured or require carefully sourced materials to achieve the desired design.

Our Delivery & Installation Policy explains our estimated delivery timescales, international material sourcing, bespoke production processes and white-glove delivery arrangements.

We believe in keeping our customers informed throughout their journey, from placing an order to welcoming the finished piece into their home.

1. Our Delivery Timescales

Our average delivery timeframe is approximately three weeks.

Most HomesbyNova furniture orders are delivered within approximately three weeks of order acceptance, depending on product availability, manufacturing requirements and delivery arrangements.

However, certain products may require additional time due to their specifications, production processes or specialist materials.

Our delivery timescales generally fall into two categories.

Standard Furniture Orders

Average delivery time: Approximately 3 weeks

Our standard furniture collection generally follows our average delivery timeframe, subject to availability and the specific arrangements confirmed at purchase.

Actual delivery estimates will be communicated before you place an order.

Bespoke & Specialist Furniture Orders

Exceptional delivery timeframe: Up to 6 months

Certain individually commissioned or specialist furniture pieces may require substantially longer production periods.

This may occur where a product requires rare materials, specialist manufacturing, international sourcing or components that are not immediately available.

In exceptional circumstances, these orders can take up to six months to manufacture and deliver.

The six-month timeframe is not our standard delivery period. It applies only to exceptional orders where the extended timeframe is communicated and expressly agreed before purchase.

Customers will be informed of the applicable delivery timeframe for their specific order rather than being expected to assume that all furniture carries an extended lead time.

2. The Art of International Material Sourcing

At HomesbyNova, we recognise that the quality of a finished piece often begins with the materials from which it is created.

Depending on the product, customer specifications and supplier availability, certain furniture commissions may involve sourcing specialist components from internationally recognised centres of material production and craftsmanship.

These materials may be selected for their appearance, natural character, durability, texture or specialist manufacturing qualities.

Fine Upholstery & Textiles

For selected furniture commissions, our sourcing considerations may include:

• Fine leather from Tuscany, Italy, recognised for its supple character, beautiful patina and traditional tanning expertise.

• Luxury linen from Belgium and France, valued for its natural texture and relaxed elegance.

• Silk and jacquard textiles from Como, Lyon and Kyoto, associated with intricate weaving, lustrous finishes and decorative craftsmanship.

• Mohair originating from South Africa's Karoo region, appreciated for its sheen, resilience and softness.

• Fine wool associated with New Zealand and Yorkshire, selected for its natural fibres and upholstery applications.

• Cashmere from Mongolia, with specialist processing in Scotland, valued for its exceptional softness.

• Traditional upholstery materials and techniques associated with England and Sweden, including natural fillings and specialist sprung construction.

Fine Timber & Natural Stone

Depending on the design, our sourcing considerations may also include:

• American black walnut from the United States, admired for its deep tones and expressive natural grain.

• French oak, valued for its strength, distinctive appearance and traditional furniture-making applications.

• Carrara marble from Tuscany, Italy, recognised for its elegant white and grey-veined appearance.

• Natural quartzite from Brazil, selected for distinctive patterns and striking surfaces.

• Natural cork from Portugal, offering distinctive texture and contemporary decorative possibilities.

Decorative Finishes & Specialist Components

Certain furniture projects may also call for specialist finishing materials and components, including:

• Decorative brass and bronze craftsmanship associated with France and Italy

• Murano art glass from Venice, Italy

• Bohemian cut crystal from the Czech Republic

• Traditional Japanese lacquerwork

• Hand-knotted carpets associated with Kashan in Iran, Nepal and India

• Precision furniture hardware from Austria and Germany

These regions are examples of potential specialist sourcing locations. They do not represent a guarantee that every HomesbyNova product contains materials from these locations.

The actual materials, finishes and countries of origin applicable to a particular product will depend on its confirmed specifications and sourcing arrangements.

Where the origin of a specific material forms part of an agreed product description, the product supplied will correspond to that description.

3. Why Some Orders Take Longer

Some of our furniture pieces require more than selecting an item from an existing warehouse collection.

For certain custom commissions, materials or components must first be ordered from specialist suppliers before manufacturing can begin.

This process may involve several stages.

Stage One — Confirming Your Furniture

We confirm the product specifications, dimensions, materials, finishes and any individually agreed customisation requirements.

Where relevant, production will depend on approval of the final agreed specification.

Stage Two — Sourcing Specialist Components

Required materials and components are identified and ordered from the appropriate suppliers.

For certain commissions, individual components may need to be sourced from different countries or specialist manufacturers.

Stage Three — International Transportation

Once the required materials become available, they are transported to the manufacturing facility responsible for producing the furniture.

International sourcing can involve supplier lead times, transportation arrangements, customs clearance and the coordination of multiple components.

Stage Four — Manufacturing & Craftsmanship

Once the required components have been received, the manufacturing workshop can begin or complete production according to the agreed specifications.

Depending on the furniture, production may involve specialist upholstery, joinery, stonework, decorative finishing, assembly or other manufacturing processes.

Stage Five — Quality Assessment & Preparation

Following production, the furniture is assessed against the agreed order specifications and prepared for its onward journey.

Any outstanding finishing or production matters are addressed before delivery arrangements are finalised.

Stage Six — Delivery to Your Home

Once the furniture is ready, we coordinate its final transportation and any agreed installation services.

Our aim is to ensure that the care taken during sourcing and manufacturing continues through to the moment the furniture arrives in your home.

Because several specialist processes may be involved, exceptional custom orders can require considerably more time than standard furniture purchases.

This is why certain orders may have an expressly agreed delivery timeframe of up to six months.

4. Understanding Your Delivery Estimate

The estimated delivery timeframe applicable to your order will be provided before purchase.

Where a product requires a longer manufacturing period, this will be clearly explained before you commit to the order.

If an extended delivery period is required, the agreed timeframe will form part of your contract.

Where the timeframe depends on approval of final customer specifications, this will be explained as part of the order agreement.

General delivery information displayed on our website does not replace a specific delivery period expressly agreed for your order.

The average three-week timeframe is an indication of our normal fulfilment experience rather than a guarantee that every product will arrive within three weeks.

We will not automatically extend an agreed delivery date because a product is made to order or because specialist sourcing is required.

Any proposed material change to an agreed delivery period will be discussed with you, and your statutory rights will remain unaffected.

5. Communication During Production

We understand that customers may wish to know how their furniture is progressing, particularly when they have commissioned a specialist piece.

Where relevant and information is available, our team can provide updates regarding:

• Material and component sourcing

• Manufacturing progress

• Significant production developments

• Preparation for dispatch

• Delivery arrangements

If we become aware of a material delay that may affect an agreed delivery period, we will contact you as soon as reasonably practicable.

We will explain the situation, the updated information available and the appropriate options.

We believe that transparency is especially important when a customer is purchasing a product requiring an extended manufacturing period.

6. UK Delivery Coverage

HomesbyNova offers furniture delivery to eligible locations across the United Kingdom.

Delivery availability may depend on the destination, product dimensions, transport requirements and services purchased.

Certain remote or less accessible locations may require additional arrangements.

Where extra delivery charges apply, these will be communicated before purchase.

The available delivery options and applicable costs will be displayed during checkout or confirmed in a written quotation before an order is accepted.

We do not impose undisclosed mandatory delivery charges after an order has been agreed.

7. White-Glove Delivery & Installation

For qualifying orders, HomesbyNova offers a coordinated white-glove delivery and installation experience.

We understand that luxury furniture often requires careful handling, especially where large, delicate or individually commissioned pieces are involved.

Where included in your order, our white-glove service may provide:

• Coordinated delivery to your property

• Careful handling of your furniture

• Unpacking

• Agreed furniture assembly

• Placement within the designated room

• Agreed final positioning and styling

The exact services included will depend on your selected furniture, furnishing package and confirmed order.

White-glove delivery and installation are not automatically included with every purchase unless expressly stated.

Services such as wall mounting, structural alterations, electrical installation, plumbing and specialist building works are excluded unless expressly agreed.

8. Scheduling Your Delivery

Once your furniture is ready for delivery, our team or appointed delivery partner will contact you to coordinate the arrangements.

Where applicable, we will confirm the proposed delivery date and relevant access requirements.

We ask customers to ensure that someone is available to receive the furniture at the agreed appointment.

If the proposed delivery date is unsuitable, please contact us so alternative arrangements can be discussed.

Delivery scheduling remains subject to the agreed contractual delivery period and applicable consumer rights.

9. Preparing Your Property

To help ensure a smooth delivery experience, we ask customers to consider their property's access arrangements before ordering large furniture.

This is particularly important for sofas, upholstered bed frames, large mirrors, cabinets and other substantial pieces.

Please let us know about any relevant restrictions, including narrow doorways, staircases, limited lift access, parking restrictions or difficult entry routes.

For certain products, we may request measurements or photographs before confirming delivery arrangements.

Customers should provide accurate access information to the best of their knowledge.

Where delivery cannot safely or reasonably be completed due to an undisclosed access restriction, we will discuss the available options.

Any additional charges must have been properly disclosed, be fair and legally payable.

Customers will not be charged to correct a delivery failure caused by a breach of our own obligations.

10. Deliveries Containing Multiple Items

Certain furnishing packages contain several furniture pieces, potentially manufactured or sourced through different suppliers.

For example, The Residence Foundations contains a sofa, coffee table, accent chair, upholstered bed frame and chest of drawers.

Because these items may have different sourcing and production requirements, their readiness dates may vary.

Depending on the agreement, we may coordinate delivery together or arrange separate deliveries.

Where an order involves multiple shipments, we will explain the relevant arrangements and any applicable charges.

We will not substitute agreed products or impose additional mandatory delivery charges without your approval.

Your cancellation and delivery rights will be determined in accordance with the nature of your order and applicable consumer law.

11. Delays & Unexpected Circumstances

While we take reasonable steps to coordinate sourcing, manufacturing and delivery, unexpected circumstances may occasionally affect an order.

These may include specialist supplier delays, component shortages, international transportation disruption or manufacturing issues.

Where such circumstances affect the delivery date, we will notify you and explain the options available.

If an agreed delivery deadline is not met, your statutory rights apply.

Depending on the circumstances, you may be entitled to require delivery within an appropriate additional period or to cancel the agreement and receive the refund required by law.

Where the agreed delivery date was essential under the applicable legal requirements, you may have the right to cancel without granting an additional period.

An extended manufacturing process does not remove or restrict your rights if a delivery commitment is not fulfilled.

12. Bespoke Orders & Cancellation Rights

Some HomesbyNova products are individually commissioned or manufactured according to customer-approved specifications.

Where goods are genuinely made to your individual specifications or clearly personalised, the statutory 14-day change-of-mind cancellation exception may apply.

Any applicable exception will be clearly disclosed before purchase.

However, a product is not automatically legally bespoke simply because it is made after an order is placed, requires internationally sourced components or has a long delivery timeframe.

For example, selecting an ordinary size, colour or fabric from a standard product range does not automatically remove statutory cancellation rights.

Regardless of whether an item is bespoke, your legal rights remain protected if the goods are faulty, incorrectly described or fail to meet applicable consumer standards.

For full details, please see our Returns, Refunds & Cancellations Policy.

13. Receiving & Inspecting Your Furniture

When your order arrives, we recommend checking the products and any completed installation work.

If you notice visible damage, missing items or a difference from your agreed specifications, please inform our delivery team where possible and contact us.

Email: services@Homesbynova.co.uk

When reporting an issue, please provide your order number, a description of the concern and photographs where reasonably available.

We encourage prompt reporting so that we can investigate and resolve matters efficiently.

This request does not limit your statutory consumer rights or impose a shortened legal deadline for reporting faults.

Goods generally remain at our risk until received by you or someone you have identified to take delivery, subject to applicable legal exceptions.

14. Furniture Returns & Collection

Where an eligible customer wishes to return standard furniture under the statutory change-of-mind cancellation provisions, HomesbyNova provides a white-glove collection service.

Change-of-mind white-glove collection fee: £50

The £50 fee applies where it has been properly disclosed before purchase and is legally payable.

A white-glove driver will collect the furniture within seven calendar days of receiving your return request, with the collection appointment coordinated with you.

Where furniture is faulty, damaged, incorrectly described or otherwise requires return at our expense under consumer law, no return collection fee will be charged.

Full cancellation, collection and refund arrangements are explained in our Returns, Refunds & Cancellations Policy.

15. Our Commitment to Quality

At HomesbyNova, we understand that furniture is more than a functional purchase.

It contributes to the character, comfort and atmosphere of the spaces in which we live.

Whether we are delivering a piece from our existing collection or coordinating a specialist furniture commission, our intention remains the same: to provide thoughtfully considered furniture and a dependable customer experience.

Where exceptional materials or specialist manufacturing processes are required, we believe customers deserve a clear understanding of the craftsmanship involved and the time needed to achieve their agreed specifications.

Our average delivery time remains approximately three weeks. Extended manufacturing periods of up to six months are reserved for exceptional, expressly agreed orders requiring additional sourcing or production.

16. Contact HomesbyNova

For delivery enquiries, manufacturing updates, installation arrangements or questions about your order, please contact:

HomesbyNova

Email: services@Homesbynova.co.uk

Business correspondence address:

Homes By Nova
[Confirm full street/building address]
Covent Garden
London
WC2H 9JQ
United Kingdom

For questions regarding a particular delivery or custom order, please include your order number.

Considered Craftsmanship. Beautiful Living.

Some pieces arrive ready to become part of your home. Others require a longer journey — from the selection of exceptional materials to the careful work of skilled manufacturers.

At HomesbyNova, we value both.

Thank you for choosing us to be part of your home.

HomesbyNova — Beautifully considered, from creation to delivery.